Return and Refund Policy

Return and Refund Policy

Last Updated: November 7, 2024

At HAIR IS MY THERAPY LLC, we want you to be satisfied with your purchase. Due to the nature of our products, we have a specific return and refund policy to ensure the quality and hygiene of our hair extensions. Please review our policy below.

1. General Return Policy

• Eligibility: We accept returns on hair extensions only if the product is unused, unworn, unaltered, and in its original packaging with all tags attached.

• Time Frame: All return requests must be submitted within [3] days of delivery.

• Non-Returnable Items: Due to hygiene and quality reasons, certain items cannot be returned, including:

• Used, opened, or tampered hair extensions.

• Customized or special-order items.

• Clearance or final sale items.

2. How to Request a Return

To initiate a return, please contact us at [c.francois@hairismytherapy.com] within the specified time frame. Include your order number, reason for return, and photos of the product in its original condition, if requested.

Once your return is authorized, you will receive instructions on where to send the product. Please note that you are responsible for return shipping costs.

3. Refunds

• Inspection Process: Upon receiving your returned product, we will inspect it to ensure it meets our return conditions. If approved, your refund will be processed within 7-10 business days.

• Refund Method: Refunds will be issued to the original payment method. Please allow additional time for the refund to reflect in your account, depending on your financial institution.

• Shipping Fees: Original shipping charges are non-refundable unless the return is due to a defective or incorrect item.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original product (if eligible) and place a new order for the desired item.

5. Defective or Incorrect Items

If you received a defective or incorrect item, please contact us at c.francois@hairismytherapy.com within 3 days of delivery. We will arrange for the a replacement or a refund, including return shipping costs if applicable.

6. Additional Information

• Lost or Damaged Returns: We are not responsible for returns that are lost or damaged during transit. We recommend using a trackable shipping service and purchasing shipping insurance for higher-value items.

• Policy Changes: We reserve the right to modify this Return and Refund Policy at any time. Please review this policy before making a purchase.

Contact Us

For questions regarding our Return and Refund Policy, please reach out to us at:

HAIR IS MY THERAPY LLC

c.francois@hairismytherapy.com

3564 Avalon Park E Blvd Ste 1a-963

Orlando, FL 32828