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Privacy Policy
Last Updated: November 7, 2024
At HAIR IS MY THERAPY LLC (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website WWW.HAIRISMYTHERAPY.COM or use our services. By accessing or using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information:
When you make a purchase, book an appointment, sign up for our newsletter, or otherwise interact with our Site, we may collect information such as your name, email address, phone number, shipping address, billing address, and payment details.
b. Non-Personal Information:
We may collect non-personal information about your visit to our Site, including browser type, pages visited, time spent on pages, and IP address. This helps us improve our website and deliver a better user experience.
2. How We Use Your Information
We use the information we collect for purposes such as:
• Processing and fulfilling orders and managing transactions.
• Scheduling and managing hair service appointments.
• Communicating with you, including customer service support.
• Sending marketing communications (with your consent, where required).
• Improving our Site and customizing your experience.
• Complying with legal obligations.
3. How We Share Your Information
We may share your information with third parties under the following circumstances:
• Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering orders.
• Legal Requirements: We may disclose your information if required by law or in response to a legal request.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners.
4. Data Security
We take appropriate measures to secure your personal information and protect it against unauthorized access, alteration, or destruction. However, no online service is completely secure, and we cannot guarantee the security of your data.
5. Cookies and Tracking Technologies
Our Site may use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver tailored content. You can control cookie preferences through your browser settings, but please note that disabling cookies may affect some features of our Site.
6. Your Choices
You have the following rights regarding your information:
• Access: You can request access to the personal information we hold about you.
• Correction: You can update or correct your information if it is inaccurate.
• Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
• Opt-Out: You can opt out of marketing communications by following the unsubscribe link in our emails or contacting us directly.
7. Children’s Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We encourage you to review this page periodically for any changes. Your continued use of the Site after changes are posted will signify your acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at
HAIR IS MY THERAPY LLC
C.FRANCOIS@HAIRISMYTHERAPY.COM
3564 AVALON PARK E BLVD
STE A1-963
ORLANDO, FL 32828
Return and Refund Policy
Last Updated: November 7, 2024
At HAIR IS MY THERAPY LLC, we want you to be satisfied with your purchase. Due to the nature of our products, we have a specific return and refund policy to ensure the quality and hygiene of our hair extensions. Please review our policy below.
1. General Return Policy
• Eligibility: We accept returns on hair extensions only if the product is unused, unworn, unaltered, and in its original packaging with all tags attached.
• Time Frame: All return requests must be submitted within [3] days of delivery.
• Non-Returnable Items: Due to hygiene and quality reasons, certain items cannot be returned, including:
• Used, opened, or tampered hair extensions.
• Customized or special-order items.
• Clearance or final sale items.
2. How to Request a Return
To initiate a return, please contact us at [c.francois@hairismytherapy.com] within the specified time frame. Include your order number, reason for return, and photos of the product in its original condition, if requested.
Once your return is authorized, you will receive instructions on where to send the product. Please note that you are responsible for return shipping costs.
3. Refunds
• Inspection Process: Upon receiving your returned product, we will inspect it to ensure it meets our return conditions. If approved, your refund will be processed within 7-10 business days.
• Refund Method: Refunds will be issued to the original payment method. Please allow additional time for the refund to reflect in your account, depending on your financial institution.
• Shipping Fees: Original shipping charges are non-refundable unless the return is due to a defective or incorrect item.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original product (if eligible) and place a new order for the desired item.
5. Defective or Incorrect Items
If you received a defective or incorrect item, please contact us at c.francois@hairismytherapy.com within 3 days of delivery. We will arrange for the a replacement or a refund, including return shipping costs if applicable.
6. Additional Information
• Lost or Damaged Returns: We are not responsible for returns that are lost or damaged during transit. We recommend using a trackable shipping service and purchasing shipping insurance for higher-value items.
• Policy Changes: We reserve the right to modify this Return and Refund Policy at any time. Please review this policy before making a purchase.
Contact Us
For questions regarding our Return and Refund Policy, please reach out to us at:
HAIR IS MY THERAPY LLC
c.francois@hairismytherapy.com
3564 Avalon Park E Blvd Ste 1a-963
Orlando, FL 32828
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